Wood Crystal
Puzzle

1 Information We Collect

1.1 Data Collected Automatically

When you use our Services, we automatically collect certain data, including:

• Identifier Data: Device ID (e.g., Android ID, Google Advertising ID / GAID), and a randomly generated user ID.
• Device & Technical Data: Device model, operating system version, screen size, CPU information, storage capacity, network type, device country, device language, and timezone.
• Gameplay Data: Game progress, scores, session duration, puzzle mode selected (6×6, 8×8, 9×9, 12×12), achievements, daily reward status, and other in-game interactions.
• Advertising Data: Information about ads displayed to you within the game, including impressions, clicks, and ad interactions, used to measure and optimize ad performance.

1.2 Data You Provide Directly

• Customer Support Data: Any information you provide when contacting our support team, such as your name, email address, or details about your issue.

1.3 Data from Third Parties

• Ad Networks (Unity LevelPlay / IronSource): We use Unity LevelPlay (formerly IronSource) to serve ads. These partners may collect advertising identifiers and usage data subject to their own privacy policies.
• In-App Purchases (Google Play): If you make purchases, Google Play processes payment transactions. We receive only transaction confirmation details. We do not collect or store payment card information.

2 How We Use Your Data

We use the collected data for the following purposes:

• Service Provision: To operate the game, save your progress, and deliver core game features including daily rewards, puzzle modes, and score tracking.
• Game Improvement: To analyse gameplay patterns, fix bugs, improve performance, and enhance your overall experience.
• Advertising: To display relevant ads through Unity LevelPlay and measure advertising effectiveness. Ads help us keep the game free for all players.
• Customer Support: To respond to your enquiries, troubleshoot issues, and improve our support services.
• Legal Compliance: To comply with applicable laws and regulations.

3 Advertising & Ad Networks

Wood Crystal Puzzle displays advertisements including banner ads, interstitial ads, and rewarded video ads powered by Unity LevelPlay (IronSource).

Our advertising partners may use your advertising identifier (GAID on Android) and technical data to serve ads. These partners operate independently and are subject to their own privacy policies.

4 How We Share Your Data

We do not sell your personal data. We may share data only in these limited cases:

• Ad Network Partners: Advertising identifiers and ad interaction data shared with Unity LevelPlay to serve and measure ads.
• Service Providers: Third-party providers who assist in operating our game (e.g., cloud hosting, analytics), bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger or acquisition, your data may transfer to the new owner under the same protections.

5 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this Policy. When data is no longer needed, we delete or anonymise it securely. Gameplay progress data is retained while you have the game installed. If you uninstall the game, locally stored data is removed from your device.

6 Data Security

We implement reasonable administrative, technical, and physical security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7 Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Restriction: Request that we restrict processing of your data.
• Opt-Out of Personalised Ads: Use your device settings to reset or limit your advertising ID.

To exercise any of these rights, please contact us at the email address below.

8 Children's Privacy

Wood Crystal Puzzle is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete that information.

9 International Data Transfers

Your data may be stored and processed in countries outside your country of residence, including servers operated by our third-party service providers. We ensure appropriate safeguards are in place for any such transfers in accordance with applicable data protection laws.

10 Third-Party Links

Our game may contain links to third-party websites or services (such as the Privacy Policy of our ad network). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11 Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through an in-game notice or by updating the "Last Updated" date at the top of this page. Your continued use of the game after changes are posted constitutes your acceptance of the updated Policy.

12 Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: